Kvann Health Logo
Kvann Health Automated Open Access
QUEUEING THEORY & ADVANCED OPEN ACCESS

Provide Same Day Access For All Patients.

KvannFlow™: a software platform that applies the principles of Queueing Theory and Advanced Open Access to Provider scheduling. Dramatically improves Third Next Available appointment times, reduces No-Show rates, and enhances patient experience.

🎯 Third Next Available Appointment (TNAA)

The industry standard measure for access used by KvannFlow.

⚡ Native EHR Integration

KvannFlow™ is engineered for seamless EHR integration via standard HL7 FHIR and schedule interfaces. Staff schedules in the native EHR, while KvannFlow operates behind the scenes. The EHR remains the system of record.

✓ HIPAA Compliant ✓ Standard HL7 FHIR ✓ No PHI exported
Contact Us ↓
Kvann Logo

TNAA Trajectory

Third Next Available Appointment (Days)

27d ➔ 2d (92% reduction)
Baseline TNAA
27 Days
Week 12 Target
2 Days
No-Show Volume
25% ➔ 7%
28d 20d 10d 2d PHASE 1: OPTIMIZE PHASE 2: MAINTAIN PHASE 3: RECOVER Wk 0: 27d Wk 4: 18d Wk 8: 6d Wk 12: 2 Days
Week 0 Week 3 Week 6 Week 9 Week 12
Queueing Theory Model: Dynamic Matching of Provider Supply to Patient Demand
THE OPERATIONAL CHALLENGE

Two Solutions Enabled by KvannFlow

Provider satisfaction and turnover, as well as operational efficiency, are adversely affected by two related, fundamental challenges.

⏳

Long Waits for Appointments

Staff are unable to offer timely appointments for patients, contributing to deterioration of clinical conditions and leading patients to seek care elsewhere. Alternative care locations are expensive, including Emergency Departments and Specialty Care, contributing to higher Total Cost of Care and poor Patient Satisfaction.

⚠️ Impact: Clinical Deterioration • Costly ED Diversion
📉

High No Show Rates

When patients are required to accept appointments in the distant future, they are more likely to fail to show. Primary Care No Show rates can approach 25% when access to timely appointments is poor.

⚠️ Impact: Up to 25% Unused Capacity • Lost Revenue
OPERATIONAL LEVERS

How KvannFlow Works: Using Operational Levers to Improve Key Performance Indicators

Sequential intervention phases restore, maintain and protect clinic capacity. Providers and staff maintain control of schedule at all times; KvannFlow makes recommendations.

Phase 01

Access Optimization

KvannFlow incorporates strategic levers for selection by clinic management and providers to create a temporary mismatch of supply and demand such that TNAA progressively improves.

Progressive TNAA Reduction
Phase 02

Maintenance

Once TNAA has improved to desired level (ideally 24-48 hours), KvannFlow shifts to maintenance mode, in which schedules are protected to preserve excellent access.

24–48 Hour Target Protected
Phase 03

Recovery from Disruption

KvannFlow responds to “supply shocks,” such as unplanned provider absences, by reactivating selected levers in order to recover optimal TNAA.

Supply Shock Resilience

Leadership Team

Joseph Siemienczuk, MD

Joseph Siemienczuk, MD

Chief Executive Officer

Former CEO of Providence Medical Group and CMO of Enli Health Intelligence. Winner of KLAS Best-in-Class Population Health Management 2015-2019.

Clinical Leadership & Strategy
Jaime Saavedra

Jaime Saavedra

Chief Operating Officer

35+ years of operational leadership, sales management, and enterprise partnerships across Intel, IBM, and specialized health startups.

Operations & Health Alliances
Alexey Soshnin

Alexey Soshnin

Chief Technology Officer

Senior software systems architect with 20+ years building high-reliability distributed systems, fault-tolerant state machines, and mathematical constraint engines. Leads architecture, FHIR interface integration, and security guardrails.

Systems Architecture & Security

Connect With Leadership

Inquire about KvannFlow integration, queueing theory modeling, or institutional open access partnerships.

✉️ info@kvannhealth.com